The Electricity Company of Ghana Limited (ECG) has categorically denied allegations that its staff were responsible for a recent fire outbreak at a residential property in Two-Streams, Koforidua.
In a statement, ECG dismissed the claims as “completely false” and urged the public to disregard them.
The company clarified that the fire incident occurred several hours after its team had disconnected power to the property due to outstanding bills. According to ECG, the affected customer has an unpaid balance of GH¢6,519.38 dating back to September 2024.
Charles Nii Ayiku Ayiku, ECG’s General Manager for External Communications, explained that the disconnection was part of the company’s revenue recovery initiative, “Operation Keep the Lights On.” He further revealed that the customer had illegally reconnected power and even threatened ECG staff with a machete when they attempted to enforce the disconnection.
“The claims against ECG are entirely baseless,” Ayiku stated. “A disconnection carried out directly from the pole completely cuts off electricity supply to the premises and cannot, under any circumstances, cause a fire.”
ECG reassured the public of its unwavering commitment to customer safety and affirmed that it adheres to strict operational protocols that prevent any actions endangering lives or property.
The company also advised customers to settle their electricity bills promptly and refrain from illegal connections, emphasizing that such actions constitute a criminal offense.
Meanwhile, the Ghana National Fire Service has launched an investigation into the incident, with preliminary findings pointing to an electrical fault as the likely cause.