Richard Nii Armah Quaye, the Founder and Board Chairman of Quick Credit, has announced a significant change in the company’s loan recovery practices. Quick Credit will no longer engage in house-to-house recovery of loans, a move prompted by feedback from stakeholders and concerns over the confrontations between loan recovery officers and defaulting customers.
Addressing the annual gathering of the company at the Accra International Conference Centre (AICC) on Sunday, January 7, 2024, Quaye revealed the decision to dissolve the on-field loan recovery department based on the experiences and expectations expressed by customers, the general public, and regulators.
He stated, “Over the past year, we received numerous feedback from our customers, the general public, and our regulator on our activities on the field. These feedbacks are a reflection of the experiences and expectations of the people we serve. I am thrilled to announce that we have decided to dissolve the company’s house-to-house recovery department and shall no longer be visiting clients for recovery ever again.”
Quaye emphasized the adoption of alternative and more suitable means to recover non-performing loans, aiming to enhance service quality and customer experience. Additionally, Quick Credit plans to leverage technology to improve service delivery, enhance operational efficiency, and reduce the overall cost of doing business.
In encouraging stakeholders to embrace these changes, Quaye expressed confidence that the transition would affirm Quick Credit’s position as a market leader, increase market share, elevate the company to new heights, and continue making a positive difference in the lives of clients. He acknowledged the challenges of embracing change but expressed confidence in the dedication and resilience of the company’s team to ensure a successful transition.